Out with the old and in with the new! That change in philosophy is one of many ways the residential plumbing business continues to change with the times, and modern ways of life. While for many years it may have been the best course to try to repair faulty home plumbing equipment – especially fixtures like faucets […]
MEASURING THE VALUE OF HEARING BACK FROM OUR CUSTOMERS
When one of our Ensor Plumbing technicians is finished with a job they leave something with a customer that might seem trivial but is actually incredibly valuable. That leave-behind is a customer feedback survey card that can give us critical information about how well we did at meeting the homeowner’s needs on the call. We […]
OUR VALUES KEEP US RUNNING RIGHT, AND LET CUSTOMERS BUILD TRUST
One of the first steps a business owner takes when they’re first forming their business is to create a mission statement and establish the company’s values. They’re the principals that help the company’s managers keeping it running in the right direction without taking a detour that could hurt the business, its employees or customers in […]
PAPER BE GONE! WHY TECHNOLOGY IS CRITICAL AT ENSOR
It’s no secret that technology has transformed and improved the way businesses operate, and here at Ensor Plumbing we’re glad to be keeping on top of the latest tools and software that helps us deliver the best service possible. One of the biggest advancements we’ve made has been our adoption of Service Titan, an accounting […]
WHY WE’RE ALWAYS ON THE LOOKOUT FOR GREAT VETERAN JOB APPLICANTS
As we grow and continue to look for great new workers to join us here at Ensor Plumbing, one thing we always have in mind is keeping on the lookout for great candidates who are veterans and bring years of military experience with them. It’s an admirable goal for any business to make a point […]
HOW TO PROTECT YOUR SINK, AND SAVE THANKSGIVING
Instead, we know that’s a day when our phones are going to be ringing steadily from customers who overworked their garbage disposal or have a guest shower or bath go bad on them in the midst of Thanksgiving festivities. There’s no way to put it other than to say that kitchen sinks and garbage disposals […]
REMEMBER THESE TIPS TO PROTECT THOSE PIPES IN FREEZING WEATHER
We’re getting close to overnight freezing temps here in Reisterstown, and with the approaching winter coming it’s smart to put together a plan for how to prepare your home’s plumbing system for the tough weather ahead. So this Maryland Plumber has some tips for you! We encourage customers and anyone in the Reisterstown area to […]